Security & Privacy
Built to pass your privacy review.
Empathia Learn stores no patient health information and is designed for public-sector procurement from day one. Here is what your privacy and security reviewers will ask, answered up front.
Stored in Canada, processed transparently
Learner records are stored in Canada and encrypted in transit and at rest. Scenarios are simulations: no patient health information ever enters the platform, so there is no PHI to safeguard, move, or breach. Generating a simulated patient’s reply sends the learner’s typed line to our AI provider, which may process it outside Canada — named, with our full subprocessor list, in the Privacy Policy.
Aligned with privacy law
Our data-handling practices are designed to align with PHIPA in Ontario and the equivalent health-privacy legislation in each province we operate in, and with your organization’s own privacy obligations. When your reviewers ask for documentation — architecture, retention, subprocessors — we provide it.
A firewall around discipline
Training data is never used in discipline, performance management, or employment decisions — and we put it in the contract. A medic practicing a hard conversation must never be creating evidence against themselves. SSO / SAML and LMS integration are on the roadmap for larger services, not yet shipped — ask us where they stand before you plan around them.
Coordinators see participation and coverage, never the conversation or a grade. Running a formal procurement? Request a demo and ask for the procurement package — security and privacy documentation included. See also our Privacy Policy and Terms of Use.
Curriculum & Competency Alignment
Built to satisfy the standards you’re already measured against.
Mapped through the framework transition
Every scenario targets the NOCP’s communication competencies — effective oral (2.1) and non-verbal (2.3) communication — and maps forward to the communication competencies of the Canadian Paramedic Competence Framework (CPCF) as programs and regulators make the transition.
A recognized simulated setting
Both the NOCP and the CPCF recognize a simulated environment as a valid setting to practise and demonstrate competency. Empathia gives learners repeatable reps at the hardest conversations before placement, supplementing high-fidelity sim and preceptorship, never replacing them.
Slots into the hours they already earn
Run it as a facilitated in-service day or a self-paced module. Completion records map to the continuing-education and CME hours services and base hospitals already require, exportable for audit, review, and recertification.
Coordinator-facing detail, including the dashboard and exportable records: back to the homepage →
Have your reviewers ask us directly.
We answer privacy and procurement questions personally, usually within two business days.
Prefer email? privacy@empathialearn.com