The character is not an open chatbot. It plays one person, in one scenario, driven by a hidden emotional state, and it stays there. It never gives medical advice, never acts as a clinician, and never crosses into therapy. Every scenario is written from real calls by a practicing paramedic and reviewed before it ships, and the reflection that follows is structured and authored, not an AI verdict on the learner.

Empathia stores no patient health information. Learner records are encrypted and stored in Canada — simulation text is processed by our named AI provider, which may be outside Canada, as set out in the Privacy Policy — and our data-handling practices are designed to align with PHIPA and the equivalent health-privacy laws of each province we operate in. A learner’s words stay theirs: coordinators see that someone practiced and which call types they covered, never the conversation itself or any judgment of how they did. When your privacy and security reviewers ask for documentation, we provide it — see Security & Privacy.

No — and we put it in the contract. Empathia Learn data exists for training and program evaluation only. It is never used in discipline, performance management, or employment decisions, and we contractually refuse to provide it for those purposes. The whole program depends on that being true.

The coordinator view records participation, scenario coverage, and completed reflections, exportable as cohort and per-learner records that map to the CME, in-service, and NOCP / CPCF communication competencies you already report against. The grade is what we leave out, on purpose — never the evidence. Full alignment detail: Alignment & records.

No. It supplements them. Manikin sim and preceptorship train the clinical interview and the procedure. Empathia trains the emotional encounter that decides whether any of that gets to happen, the part those settings can’t easily rehearse, and the NOCP recognizes a simulated environment as a valid place to practise it.

A scenario takes a few quiet minutes, on any phone or laptop, between calls or at home. It runs in the browser with nothing to install and no lab to book, assigned as required training so it counts toward the hours your people already have to earn.

We treat that as a design requirement, not an edge case. Emotionally heavy scenarios carry a content note up front, a learner can step away at any point — leaving is never recorded as a failure — and every reflection screen points to peer-support and EAP resources. The facilitator guide includes guidance on recognizing when a debrief has become disclosure and what to do next.

Empathia is licensed annually, scaled to the size of your service or program and quoted around your roster, not a tier you have to fit into. Licenses can be timed to your fiscal year or semester. Most teams start with a cohort-sized pilot, so you decide on a full license with evidence in hand. Request a demo to talk specifics.